Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy

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Date
2023-01-25
Author(s)
Segura Zavalaga, Renzo
Callacná Vera, Mitshell
Guevara Alarcón, Gabriel
Gutiérrez Fernández, Erick
Ninaquispe Soto, Mario
Riega Virú, Yasmina
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Abstract
In this research, the analysis and study of a waiting line for customer service in a swimming academy in Lima, Peru, are addressed. The waiting system was modeled in the ProModel simulation software to determine the efficiency indicators of this waiting line and to know if this process is being adequately managed or not, given certain service standards. It was determined that the waiting line is not being adequately managed, and an improvement to reduce the waiting time in such a way that it complies with the policies established in the organization was proposed.
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URI
https://hdl.handle.net/11537/34606
Bibliographic citation
Segura, R., Callacná, M., Guevara, G., Gutiérrez, E., Ninaquispe, M., & Riega, Y. (2023). Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy. Lecture Notes in Networks and Systems, 579. https://doi.org/10.1007/978-981-19-7663-6_6
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El texto completo de este trabajo no está disponible en el Repositorio Académico UPN por restricciones de la casa editorial donde ha sido publicado.
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