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Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy

dc.contributor.authorSegura Zavalaga, Renzo
dc.contributor.authorCallacná Vera, Mitshell
dc.contributor.authorGuevara Alarcón, Gabriel
dc.contributor.authorGutiérrez Fernández, Erick
dc.contributor.authorNinaquispe Soto, Mario
dc.contributor.authorRiega Virú, Yasmina
dc.date.accessioned2023-10-18T20:01:32Z
dc.date.available2023-10-18T20:01:32Z
dc.date.issued2023-01-25
dc.identifier.citationSegura, R., Callacná, M., Guevara, G., Gutiérrez, E., Ninaquispe, M., & Riega, Y. (2023). Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy. Lecture Notes in Networks and Systems, 579. https://doi.org/10.1007/978-981-19-7663-6_6es_PE
dc.identifier.other.es_PE
dc.identifier.urihttps://hdl.handle.net/11537/34606
dc.descriptionEl texto completo de este trabajo no está disponible en el Repositorio Académico UPN por restricciones de la casa editorial donde ha sido publicado.es_PE
dc.description.abstractIn this research, the analysis and study of a waiting line for customer service in a swimming academy in Lima, Peru, are addressed. The waiting system was modeled in the ProModel simulation software to determine the efficiency indicators of this waiting line and to know if this process is being adequately managed or not, given certain service standards. It was determined that the waiting line is not being adequately managed, and an improvement to reduce the waiting time in such a way that it complies with the policies established in the organization was proposed.es_PE
dc.formatapplication/pdfes_PE
dc.language.isoenges_PE
dc.publisherSpringer International Publishing AGes_PE
dc.rightsinfo:eu-repo/semantics/closedAccesses_PE
dc.sourceUniversidad Privada del Nortees_PE
dc.sourceRepositorio Institucional - UPNes_PE
dc.subjectWaiting linees_PE
dc.subjectModel simulationes_PE
dc.subjectRandom variableses_PE
dc.subjectProbability distributiones_PE
dc.titleSimulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academyes_PE
dc.typeinfo:eu-repo/semantics/conferenceObjectes_PE
dc.publisher.countryPEes_PE
dc.identifier.journalLecture Notes in Networks and Systemses_PE
dc.description.peer-reviewRevisión por pareses_PE
dc.subject.ocdehttps://purl.org/pe-repo/ocde/ford#5.05.01es_PE
dc.identifier.doihttps://doi.org/10.1007/978-981-19-7663-6_6


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