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Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score

dc.contributor.authorOblitas Cruz, Jimy
dc.contributor.authorEscobedo Moreno, Elvira
dc.contributor.authorCastro Silupu, Wilson
dc.date.accessioned2021-06-21T04:05:43Z
dc.date.available2021-06-21T04:05:43Z
dc.date.issued2020-02-05
dc.identifier.citationOblitas, J., Escobedo, E. & Castro, W. (2020). Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score. Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score, 1-4. https://doi.org/10.1109/SHIRCON48091.2019.9024870es_PE
dc.identifier.urihttps://hdl.handle.net/11537/26894
dc.descriptionEl texto completo de este trabajo no está disponible en el Repositorio Académico UPN por restricciones de la casa editorial donde ha sido publicado.es_PE
dc.description.abstractABSTRACT The objective of the research is focused on the understanding of the effect of the improvement plans executed by the accreditation of Engineering careers under the SINEACE model in the perception of quality of the university service by using the Net Promoter Score as an indicator. An exploratory study was carried out in four consecutive years, which evidenced the satisfaction of educational quality by the students, before and after the accreditation process. The results obtained allow us to affirm that there was a significant increase in student satisfaction (P-value = 0.017), being possible to conclude that there is an effect of the processes implemented under the model of career accreditation and the satisfaction of students on academic quality.es_PE
dc.formatapplication/pdfes_PE
dc.language.isodeues_PE
dc.publisherIEEEes_PE
dc.rightsinfo:eu-repo/semantics/openAccesses_PE
dc.rights.urihttps://creativecommons.org/licenses/by-nc-sa/4.0/*
dc.sourceUniversidad Privada del Nortees_PE
dc.sourceRepositorio Institucional - UPNes_PE
dc.subjectAcreditación universitariaes_PE
dc.subjectCalidad de la educaciónes_PE
dc.subjectCalidad de la enseñanzaes_PE
dc.subjectIngenieríaes_PE
dc.titleEffect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Scorees_PE
dc.typeinfo:eu-repo/semantics/conferenceObjectes_PE
dc.publisher.countryPEes_PE
dc.identifier.journalIEEE Sciences and Humanities International Research Conference (SHIRCON)es_PE
dc.description.peer-reviewRevisión por pareses_PE
dc.subject.ocdehttps://purl.org/pe-repo/ocde/ford#2.11.04es_PE
dc.description.sedeCajamarcaes_PE
dc.identifier.doihttps://doi.org/10.1109/SHIRCON48091.2019.9024870


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