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Mobile application for the automation of reservation and incident processes for condominiums

dc.contributor.authorAsto Aguilar, Dolly
dc.contributor.authorBarreto, Belen Jamil
dc.contributor.authorCabanillas Carbonell, Michael
dc.date.accessioned2023-10-18T22:08:05Z
dc.date.available2023-10-18T22:08:05Z
dc.date.issued2022-02-11
dc.identifier.citationAsto, D., Barreto, J., & Cabanillas, M. (2021). Mobile application for the automation of reservation and incident processes for condominiums. 2021 IEEE CHILEAN Conference on Electrical, Electronics Engineering, Information and Communication Technologies, CHILECON 2021. https://doi.org/10.1109/CHILECON54041.2021.9702958es_PE
dc.identifier.other.es_PE
dc.identifier.urihttps://hdl.handle.net/11537/34616
dc.descriptionEl texto completo de este trabajo no está disponible en el Repositorio Académico UPN por restricciones de la casa editorial donde ha sido publicado.
dc.description.abstractTechnological advances make more and more companies transform their manual processes into automated processes, increasing the speed and efficiency of their operations. That is the reason for this research, to test the benefits of automating the administrative processes of the Nuevavista condominium under study located in Peru, focusing on the management of reservations and incidents through the development of a mobile application following the mobile-d methodology. The article resorts to the use of a pre-experimental design with a sample of 279 for each process. The results indicate a 71% reduction in the time to register common area reservations and 69% in the time to register incidents, as well as a reduction in the number of people involved in both processes, which used to be two to four people, to one person, and finally, satisfaction levels were raised from 2 to 5 for the management of reservations and incidents.es_PE
dc.formatapplication/pdfes_PE
dc.language.isospaes_PE
dc.publisherInstitute of Electrical and Electronics Engineerses_PE
dc.rightsinfo:eu-repo/semantics/closedAccesses_PE
dc.sourceUniversidad Privada del Nortees_PE
dc.sourceRepositorio Institucional - UPNes_PE
dc.subjectAutomationes_PE
dc.subjectMobile applicationes_PE
dc.subjectCondominiumses_PE
dc.titleMobile application for the automation of reservation and incident processes for condominiumses_PE
dc.typeinfo:eu-repo/semantics/conferenceObjectes_PE
dc.publisher.countryPEes_PE
dc.identifier.journal2021 IEEE CHILEAN Conference on Electrical, Electronics Engineering, Information and Communication Technologies, CHILECON 2021es_PE
dc.description.peer-reviewConference Paperes_PE
dc.subject.ocdehttps://purl.org/pe-repo/ocde/ford#2.02.04es_PE
dc.description.sedeLos Olivoses_PE
dc.identifier.doihttps://doi.org/10.1109/CHILECON54041.2021.9702958


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